Aurora Language Services Inc.

Effective as of: 26 January 2026
Last Updated: 26 January 2026

Welcome to Aurora Language Services Inc. ("Aurora", "we," "us," or "our"). The use of our website and professional language services, including but not limited to translation, interpretation, localization, and other related linguistic services (“Services”), are subject to the following Terms of Services (“Terms”). By accessing our website and engaging our Service(s), you (“Client”) acknowledge and agree to comply by and be bound by these Terms. If you do not agree with these Terms, we ask you to refrain from using our Site and/or Service(s).

1.     Scope of Service

These Terms of Service apply to all legal relationships between Aurora Language Services Inc. and the Client unless otherwise expressly agreed.

 2.     Conclusions of Contracts 

All quotations and estimates issued by Aurora Language Services Inc. are free of any obligation. Aurora reserves the right to revise quotations and delivery dates if not provided with the opportunity to assess the entire source material(s) or if changes and/or additions were made by the Client after receipt of the initial quotation.

The Client’s acceptance, whether verbal or written, shall constitute a contract.

 If no quotation was submitted, Aurora’s written confirmation of acceptance (Order Confirmation) of the Service(s) shall constitute a contract.

 The Client accepts responsibility for verifying that the agreed Service(s) is/are both appropriate and supported for their needs.

 3.     Modifications and Cancellations of Service

 Once a contract has been assigned to and confirmed with Aurora, any changes and/or additions to source materials shall be deemed as additional requirements and invoiced at the same rate as the initial translation.

Any changes to scope or signed-off source materials incurred by the Client after the start of the Service(s), may result in additional charges, delays for the delivery of the Service(s), or other respective contract terms.  

In case a Service is cancelled while it is being performed, the Client shall compensate Aurora for the work performed to-date. If Aurora has reserved resources for the execution of the Service with financial liabilities, Aurora might charge the Client a proportional fee for the non-executed part of the work.

4.     Pricing and Payment

Quoted prices and rates are only applicable to the Service(s) as per the initial specifications. Aurora shall be entitled to adjust the agreed price or rate should it become necessary to conduct additional work.

The Client agrees to pay the invoice net and in full, upon receipt of the invoice, without any discount unless agreed upon in writing. Payment obligations are not contingent upon the Client’s receipt of payment from any third Party.

Late payments after 14 days shall bear interest at the rate of 2% per month. The Client is responsible for reasonable collections costs.

5.     Assurances and Warranty

Aurora warrants that all accepted Service(s) shall be performed in a professional and workmanlike manner that is consistent with industry standards.

In the event of any breach of warranty, Aurora will re-perform and/or correct the applicable Service(s) at the Client’s request, provided that the Client notifies Aurora of the request in writing within a period of 30 days following the performance or delivery of any Service(s). Initiating a warranty request shall not release the Client from the obligation to pay for the Service(s).  

The Client shall give Aurora the first opportunity to edit/revise, improve or substitute the Service(s) before allowing an external editor to review the Service(s). Aurora shall be granted a reasonable period of time to improve or substitute the Service(s). Should Aurora be unable to remedy the Service(s), Aurora may grant a discount/refund for the applicable Service(s) to the Client.  

Aurora shall not be held responsible for any breach resulting from any modification of the Service(s) by the Client or any third Party. If the Client has edited the Service(s) itself, or hired other external resources, Aurora is under no obligation to substitute, remedy or renumerate the Service(s). 

Subjective, stylistic or preference-based revisions do not constitute a breach of warranty and may result in additional fees. 

6.     Legal Compliance 

Each Party will comply with applicable laws and regulations, including data protection and confidentiality obligations, in connection with the involved Service(s). The Client shall be solely responsible for obtaining all necessary legal consents, authorizations, and documentation before providing source materials and Service instructions to Aurora. The Client shall notify Aurora if any materials provided contain restricted content such as personal data, sensitive information, etc. 

Aurora shall not be bound to provide Services in a way that violates applicable laws. 

7.     Data Privacy and Sharing 

We collect personal data only when provided by you either via phone, email or our Site’s “Contact Us" page. This may include your first and last name, company name (if applicable), email address, phone number, the reason for contacting us, and other personal information. We will store and use this information solely to respond to your inquiry and provide our Services. We will not share your information with third parties without your consent unless required by law. 

We strictly follow the standards of GDPR, PIPEDA, and other international data protection regulations. For more details on how we handle your personal data, please see our 
Privacy Policy. 

8.     Confidentiality and Non-Disclosure 

Both parties receiving Confidential Information under these Terms agree to protect this information during the duration of the Service(s) and as long as legally required. Confidential Information does not include information that is or becomes generally known to the public through no fault of the receiving Party, that is or becomes in the receiving Party’s possession prior to receipt from the disclosing Party, that is acquired by the receiving Party from a third Party without obligation of confidentiality, or that is independently developed by the receiving Party without reference to the disclosing Party’s Confidential Information.

Aurora shall be entitled to retain subcontractors to execute the Service(s) in full or in part. Aurora agrees to take strict measures to protect confidentiality and has signed stringent and binding confidentiality and non-disclosure agreements with its subcontractors and staff. 

9.     Intellectual Property Rights 

The Client has and shall retain all right, title and interest in and to the Source Documents.

Upon completion and full payment of the Service(s), the Client owns the Service deliverables as provided by Aurora. 

Aurora does not transfer any ownership right of the technologies, methodologies, translation memories, glossaries and other Service-related tools used in providing the Service(s). 

10.  Non-Solicitation

During the term of Service(s) and for period of twelve (12) months after the date of expiry, completion or termination, neither Party shall, without the prior written consent of the other Party, either indirectly or directly solicit, or seek to solicit, the services of any employee or contractor of the other Party involved in providing, carrying out or receiving the Service(s). 

11.  Limitation of Liability 

Aurora’s total liability shall never exceed the amount quoted or invoiced for the specific Service(s) in question. In no event shall either Party be liable hereunder for any direct, indirect, incidental, special, exemplary, or consequential damages arising from the provision of its Service(s), including loss of revenues or profits, loss of business information, or business interruption, even if a Party has been advised of the possibility of such damages.

Any ambiguity of the source material shall release Aurora from any liability whatsoever. 

12.  Indemnification

The Client agrees to indemnify and hold harmless Aurora, its directors and officers, employees, contractors, and affiliates against any claims, damages, or expenses, including third-party claims, arising from the use of the Service(s). 

13.  Third-Party Links 

The Aurora Site may contain links to third-party websites. These links are provided for convenience only. Aurora shall not assume any responsibility or liability for the content, privacy practices, or actions of these third-party websites. Accessing these links is the sole responsibility of the Client/User. 

14.  Force Majeure 

Neither Party shall be liable for delays or failures to perform due to circumstances beyond its reasonable control, including but without limitation, as caused by acts of God, war, epidemic, pandemic, terrorism, civil disturbance, court order, fire, flood, extreme weather conditions, strikes or other labour disturbances, governmental action, cyber-attacks, network outages, or other force majeure events. The affected Party shall notify the other promptly and resume performance as soon as reasonably possible. 

15.  Agreement and Amendments to the Terms of Service 

These Terms of Service constitute the entire and exclusive understanding and agreement between Aurora and the Client with respect to the Service(s). They supersede all prior and/or contemporaneous agreements and understandings, unless expressly agreed to in writing by Aurora.   

Aurora may update or revise these Terms at any time. The revised Terms will be posted on the Site (this page) with a new “Last Updated” date indicating the effective date. Continued use of our Service(s) constitutes acceptance. 

16.  Notices 

Aurora shall notify Clients/Users of significant changes by posting a special notice on the Site. It is the Client’s responsibility to check this page regularly for any updates. 

Notices shall be effective as per the notice/posting date. 

17.  Severability and Waiver 

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The failure of either party at any time to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall any single or partial exercise of any right preclude any further exercise of that or any other right. 

18.  Governing Law and Jurisdiction 

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration, conducted in accordance with the laws of the province of Ontario, Canada. 

19.  Language 

If these Terms of Service are translated into a language other than English, the English language version shall control. 

20.  Contact Information 

Please contact us for any questions or concerns regarding these Terms. You can contact us via the contacts details indicated below or via the Contact Us page on this Site. We will respond to your inquiries promptly.